Q: Are your prices in US dollars or Canadian dollars?
A: All prices appearing on the website are in United States Dollars.
Q: What are your hours of operation?
A: We are available 24 hours a day, 7 days a week.
Q: How long will my order take to arrive?
A: The average length of time is 10 business days from the day we receive your order.
Q: Do I need a prescription?
A: A prescription is required if the product(s) is sold by prescription in the customer’s jurisdiction.
Q: Do I need to send in my original prescription?
A: Once you have placed your order either by phone or online you are required to mail in your original prescription to us at P.O. Box 88614, Surrey, British Columbia, V3W 0X1, Canada.
* Note: This address is ONLY for original prescriptions. Product returns will not be accepted at this address.
Q: Is it safe to use my credit card?
A: Absolutely. We have taken every precaution to make your transaction secure. Our website utilizes industry-standard security measures, including SSL (Secure Sockets Layer). All account information submitted to us is safely isolated from unauthorized internet access.
Q: What methods of payment do you accept?
A: We accept Visa, Mastercard, PayPal, Money Order, and Checks.
Q: What are your shipping options?
- Standard Shipping $5.00 (4-10 business days shipping)
- Get It Fast $19.99 (2 business days shipping)
This shipping option is only available for selected products: Hylexin, Kinerase, Lip Plumping Complex, Murad, Prevage, Skinmedica
- Shipping To Canada $10.00 (4-10 business days shipping)
- International Shipping $25.00 (2 – 3 weeks shipping)
* Additional shipping charges may apply to products with excessive weight.
* We are not responsible for any duty or brokerage fees that may be incurred after the order has been shipped.
Q.What if I need to return my order?
A. We do not accept returns on any products unless the product is expired or damaged. Returns must occur within 15 days of receiving your shipment. All returns must be accompanied by the packing slip. After a returned item has been received, it will take 1-2 weeks
to process the return. If using a credit card, refunds will be credited back to your original credit card. If paying by check or money order, a credit is placed on your account.
|